Marson Energy Policies, Terms and Conditions:

Payment Methods: Visa, MasterCard, Discover and American Express credit cards, & Business or Personal Checks or Money Orders payable in US funds. Sorry, No COD orders. Credit card payments will be charged at the time of the order. This is when the merchandise is reserved for you. Some customer orders are reserved by our POs to the factories. This insures a place in the build schedule at the factory. (This section on POs is for items with Long Lead Times.)

Checks Returned for (NSF) Non Sufficient Funds: Customers will be Charged $25.00 for Any Check returned for Insufficient Funds. Sales Tax: We are not required to collect sales or use tax on deliveries within the US, except where we have a retail business location (current retail locations are in Pennsylvania).

UPS Ground Shipments: All shipping & Handling fees quoted on our site are for the lower 48 states within the continental US. If your address is out side of the lower 48 states or to remote locations, their may be additional fees that can apply. For customers in Pennsylvania, all applicable taxes will be added to your order. To satisfy consumer-reporting rules, if you are a reseller in Pennsylvania you must provide the correct exemption forms before the state sales tax is removed from your order.

Price Changes: We reserve the right to change pricing at ANY time on ANY product without notice. Prices are subject to change without notice. Once an order has been placed the price will not be adjusted. We also reserve the right to refuse the sale of a product at the listed price when a price change occurs.

Canceled Order: If after you place your order and you decide to cancel your order, we will gladly do so only if the order has not been shipped. To cancel, you must notify us no later than the next business day after placing your order. A $20.00 processing fee will be billed against your credit card for orders up to $1,000.00, a $50.00 charge for orders from $1,001.00 to $10,000.00 and charges for orders over $10,000.00 will be determined at time of cancellation.

Refused Shipment: Once a product has shipped and then refused or cancelled the customer shall be charged all shipping charges, and up to a 20% restocking fee (this covers the outbound freight, return freight, cost to receive and inspect all returned items.

Order Mistakes Made by Marson: Call us immediately with a description of the issue and we will make arrangements for pick-up and then ship a replacement of the correct item.

Order Mistakes Made by YOU: If you order the Wrong Part, Parts or Assemblies, you will be responsible for the Return Freight and your order will be assessed a 20% restocking fee. Any Part, Parts or Assembly USED, Installed or in some cases unpackaged or opened CAN NOT be returned. “AS IS Not Returnable” Items: All AS IS Not Returnable Orders are Final Sales.

Special Orders: All Special Orders are Final Sales. A Special Order is anything that is designed to fit a specific vehicle/applications. Special Order items may take more time for delivery and the delivery time is determined by the manufacturer and is not under our control.

Returns & Refunds: Once any unit has been used or installed it CAN NOT be returned. Within thirty (30) days of receipt of your merchandise we will gladly accept your returns (except for AS IS Not Returnable & Special Orders as defined above). ALL returns require a return authorization (570-663-9292), must be sent prepaid freight and will require inspection upon receipt before any refund is transacted. No first time outbound freight will be refunded. All returned merchandise must be uninstalled, unused and in NEW condition. The returned merchandise must be in the original packaging, and include all the parts, instructions, and accessories. Packages that have been opened may be subject to additional fees, unless all parts, items and accessories with documentation are returned with the item again in the ORIGINAL packaging. To return merchandise, you must first contact us at 570-663-9292 for Return Authorization (the RA is only valid for fifteen "15" days) and we will provide the return shipping address. Send merchandise prepaid and insured with the RA# printed on the box and include a copy of the original invoice. All refunds will be issued less the actual shipping charges (sometimes included in the items selling price). Allow up to 3 weeks for a Credit Card refund. In addition, some returns may be assessed up to a 20% restocking fee.

Damaged Merchandise in Transit: Claims for damage are different with UPS, FedEx and truck freight "LTL" (Less Then Load) Carrier. When any carrier delivers a shipment to you, you are requested to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. DO NOT accept ANY damaged goods. For UPS or FedEx act as follows: If the package is obviously damaged, you can refuse delivery. Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us within two (2) business days to expedite the replacement process. For LTL Carriers (Truck Freight) act as follows: Before signing for delivery, inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted on the freight bill "at time of delivery". If damage to the merchandise is severe, you MUST refuse delivery. Freight damaged items so noted at "time of delivery" and will be replaced/repaired by the Carrier (LTL Carrier reserves the right to repair or replace) at no charge by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time of delivery. They will give you instructions on inspection and filing your claim. If you accept the Damaged shipment You will have all responsibility to make a claim with the trucking company. If there is no visible or obvious damage (the carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken or damaged items after opening, call the LTL Carrier within two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a LTL Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference. "YOU", Not MARSON ENERGY are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt. MARSON ENERGY will not be responsible for concealed freight damage. LTL Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the LTL Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information. To protect yourself if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx and truck freight ("LTL Carrier")) has the right to inspect the merchandise and original shipping cartons before processing your claim. Defective Merchandise: If you think you have defective merchandise (this means it does not work properly), please call the manufacturer directly. Most manufacturers view defective merchandise as a warranty claim and will usually either repair or replace the merchandise (policies may vary from manufacturer to manufacturer).

Suitability: We cannot guarantee compatibility or suitability of products sold for your particular situation. Every effort is made by us to recommend those products best suited for your described needs. Sometimes however, this is difficult to accomplish over the phone or internet, for that reason the customer is responsible to fully research compatibility and suitability prior to purchase.

Warranty: All merchandise sold by Marson Energy is warranted by the manufacturer , NOT Marson Energy.

Customer Purchase Agreement: Marson Energy reserves the right to refuse the Sale of ANY Product for ANY Reason to Anyone at Anytime.

Marson Energy reserves the right to change this policy at any time without notice to anyone.